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Hotel Front desk Internship at Multi-awarded Hotel

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Princess Heights Luxury Boutique Hotel - Sint Maarten

St. Maarten, the friendly island, is back on track and we want you to Experience an unforgettable caribbean experience working as an intern at Award winning Princess Heights Luxury Boutique Hotel/ Front desk / Facility management working and management positions Starting from April/May 2018 (Flexible Dates) for a period of 3 to 6 months. Internship package includes compensation and housing. Work, relax, enjoy and experience the new rise of friendliest island of the Caribbean!

Much complimented by most of our guests, Princess Heights’ service culture is complemented by our continuous dedication to quality. We look for individuals who are flexible, mature and able to multi-task. Princess Heights’ beliefs and values, cultivate leadership skills in mature, motivated individuals. The students will be trained to carry out daily operational duties through training. Based on the performance of daily tasks, the interns will discuss about their possible topics of their projects with management after the initial operational trainings are complete. The daily activities are (but not limited to):

 Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key

 Rooming the guest, assisting them with luggage, explaining about hotel amenities and in-room amenities during rooming procedure

 Process all payment types such as room charges, cash, checks, debit, or credit

 Process all check-outs

 Answer, record, and process all guest calls, messages, requests, questions, or concerns

 Inspect rooms to quality control rooms for check-in

 Supply guests with directions and information regarding property and local areas of interest (Provide guests with all kinds of information; activities, dinner reservations, excursions to nearby islands, boat rental, diving & snorkeling, spa appointments, car rental etc..)

 Run daily reports (arrivals, departures, housekeeping and maintenance reports and reservations), identify any special requests, and check reports for accuracy

 Provide complimentary drinks in the room

 Working with RoomMaster 2000, our hotel management/reservation system

 Collect tour operator voucher for accounts payable

 Updating and/or adjusting the client data base in the reservation system, Room master 2000

 Preparing special requests for guests

 Reviews Princess Heights on referral websites

 Contact tour operator regarding reservations, rates, estimated times of arrival

 Office organization – increased efficiency, and minimized costs

 Maintain guest surveys

 Walking around the property for PM shift and reporting maintenance issues

 Creating daily housekeeping schedules

 Weekly inventory

 Make a photocopy of credit card slips every day

Along with the daily tasks of the front desk, there are also several projects that can be carried out by the interns, related to office procedures, guest services, facility management, sales and marketing, accounting, etc.

Interns will follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

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